Information & Booking conditions

Sonnen Resort from A to Z

Find out the important information and interesting facts about your stay in the Sonnen Resort Naturns in South Tyrolhere.

All-Inclusive ¾ gourmet board

As our guest gourmet pleasure of the highest level awaits you from early in the morning until late at night:

  • 07.30 a.m. – 10.30 a.m.Gourmet buffet breakfast with show cooking
    (We take care of all your wants when it comes to egg dishes, to how you like your bacon, to sweet waffles)
  • 1.30 p.m. – 4.00 p.m.
    Hearty and healthy wellness buffet for lunch (hot food from our show kitchen, hearty, light, sweet)
  • 4.00 – 4.30 p.m. Cake buffet
  • From 7.00 a.m.
    6-course gourmet dinner and/or themed buffet
    & sensational children’s buffet
  • 7.30 a.m. – 5.00 p.m.
    Drinks fountain with juices and sparkling water

Coffee & tea at the buffet included

Your all-inclusive ¾ gourmet board starts with your evening meal on the day you arrive and ends with breakfast on the day you are due to depart.

In Sonnen Resort an all-inclusive holiday awaits, with lots of extras and services – from sport and leisure offers to wellness and spa indulgence, right the way through to an extensive fun & activity programme for kids and teens.

Sonnen Resort Inclusive

Arrival & departure

On the day you are due to arrive your room in the Sonne will be ready for you from 3.00 p.m. And we would ask you to vacate your room by 11.00 a.m. On the day you are due to depart.

From 1.00 p.m. we charge € 30.00 per adult (reduced rate for children).

Early departure

In the event of early departure, or no-show, 70 to 100 % of the total holiday rate will be charged.

Getting here by train

Great idea – we will collect you free of charge from the train station in Naturns. Let us know in good time when you are due to arrive.
More about getting here by train.


A deposit is to be paid for peak season bookings.

Bus and train connections

The public transport network in South Tyrol is very well set up and many of the nearby excursion destinations are within easy reach when you travel by bus and train, for instance to Merano and Bolzano.

Bank details for Sonnen Resort

Raiffeisenkasse Naturns bank account
Account number: 21164-8
ABI: 08157
CAB: 58630
IBAN: IT18Z0815758630000300211648
Swift/BIC: RZSBIT21022

Direct booking – Benefits

Whether it is over the phone, by e-mail or via an online booking on our website – the best prices for the respective booking date are available direct with us here in Sonnen Resort!

  • Guaranteed best price
  • Bespoke holiday advice, tailored to suit your personal requirements.
  • Individual insider tips
  • Exclusive packages and offers
  • No hidden costs or fees

Short stay

Minimum stay over Easter, Whitsun and Halloween: 5 nights with a short stay surcharge.

Food intolerances

Please let us know about any food intolerances you have beforehand; we reserve the right to make a surcharge to accommodate your requirements.

Preferred tables

Unfortunately we cannot provide any advance booking for tables, nor can specific tables be booked.

Hotel bill

Can be paid via debit card, Eurocard, Visa, Master card (please clarify with your own bank that your card will work abroad). American Express and Diners Club not accepted.


On request dogs are welcome in Sonnen Resort, except in the common room and in the garden area. There is a charge of between € 30.00 and € 40.00 per day. Please bring a basket/blanket with you.


A closed parking space is available right at the hotel at night | Underground garage € 23.00 per day


Please note that room categories are available to book but specific rooms and floors cannot be reserved.

Sonnen Resort Plus

Free self-service drinks fountain at the buffet, with lemonade, apple juice and sparkling/still water (07.30 a.m. – 5.00 p.m.).

Breakfast, lunch and dinner on our Mediterranean sun terrace (from May to October)!

Sonnen Resort on ‘booking südtirol’

Sonnen Resort Naturns is a hotel partner on booking südtirol – the booking portal in South Tyrol.


From experience, we know that despite all the excitement about your booked vacation, there can always be unexpected circumstances that may arise. To save both you and us from costs and inconvenience, we strongly recommend purchasing cancellation insurance. 

  • Cancellations are only valid in writing, and a processing fee of €70.00 per booked room will always be charged. 
  • For the peak holiday season from July 06th to August 31st, 2024, cancellations are free of charge up to 4 months prior to arrival (excluding the €70.00 processing fee per booked room).
  • For the Easter holidays from March 26th to April 6th, 2024, cancellations are free of charge up to 3 months prior to arrival (excluding the €70.00 processing fee per booked room). 
  • For the Pentecost holidays from May 18th to June 2nd, 2024, cancellations are free of charge up to 10 weeks prior to arrival (excluding the €70.00 processing fee per booked room). 
  • For the autumn holidays from September 29th to November 3rd, 2024, cancellations are free of charge up to 6 months prior to arrival (excluding the €70.00 processing fee per booked room).
  • Afterwards, 80 - 100% of the booked arrangement will be charged. 
  • In the event of early departure or non-arrival, 80% - 100% of the booking amount will be charged (depending on seasonal periods). 
  • In the case of cancellations up to 14 days before the start of the holiday (regardless of the travel time), 100% of the booking amount will be charged. 
  • All other times can be cancelled free of charge up to 8 weeks before the start of the holiday (excluding a processing fee of €70.00 per booked room). 
  • The cancellation conditions apply regardless of whether the cancelled rooms are re-let in whole or in part. 
  • Deposits will not be refunded, but credited in the form of a Holiday Voucher. The voucher is valid for 1 year and can be used for one or more stays. 
  • There is no right of withdrawal within the meaning of consumer protection law.
  • The above cancellation conditions apply until further notice!

    Trip cancellation insurance

Forgotten something?

Lost property will be stored until the end of the season. If items are not claimed there will be donated to charity.

Further information & Amendments

  • Discounted prices can only be availed of once per booking. We would ask that week packages be booked in advance!
  • Should prices differ in the reservation confirmation, the prices listed in the price list will apply!
  • Subject to changes in price, printing errors, general errors and changes to offers.

Room with breakfast

We deduct € 12.00 from the ¾ package price (Lunch-buffet and dinner not included).